Privacy Policy

Last updated: [Insert Date]

1. Introduction

This Privacy Policy explains how [Your Business Name] (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website and services.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR).

2. What Information We Collect

We may collect and process the following information:

Personal Information

  • Name

  • Email address

  • Phone number (if provided)

Document Data

  • Documents submitted for translation (which may contain personal information)

Technical Data

  • IP address

  • Browser type and device information

  • Website usage data (via cookies)

3. How We Use Your Information

We use your data to:

  • Respond to enquiries

  • Provide translation services

  • Process payments

  • Communicate with you about your order

  • Improve our website and services

We will only use your data where we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to provide our services to you

  • Legitimate Interests – to improve our services and respond to enquiries

  • Legal Obligation – where required by law

5. Confidentiality of Documents

We understand that documents may contain sensitive information.

  • All files are treated as strictly confidential

  • Documents are only used for the purpose of providing translation services

  • We do not share your documents with third parties unless necessary or required by law

6. Data Storage & Security

We take appropriate measures to protect your data, including:

  • Secure storage systems

  • Restricted access to personal data

  • Use of trusted platforms (e.g. website hosting, email providers)

However, no system is completely secure, and we cannot guarantee absolute security.

7. How Long We Keep Your Data

We retain your data only as long as necessary to:

  • Complete your service

  • Meet legal or regulatory requirements

  • Resolve disputes

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Request restriction of processing

To exercise your rights, contact us using the details below.

9. Cookies

Our website may use cookies to:

  • Improve user experience

  • Analyse website traffic

You can control or disable cookies through your browser settings.

10. Third-Party Services

We may use third-party services (such as payment providers or website platforms like Squarespace).

These providers may process your data in accordance with their own privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

[Your Business Name]

Email: [Your Email Address]